Do you have a minimum order?

Yes,normally our minimum order quantity will be 5,000-10,000pcs per item,If your order is less than this quantity, welcome you email to sales@wellpack.cc , we will contact you further!

What form of payment do you accept?

We accept T/T(wire transfer) 30%-50% as down payment and balance is before shippment.And we keep other payment way negotiable when you keep long term business relationship with us!

What are your advantages in the competitive markets?

Our advantages are quickly action, professional designs, rich material sources, strict production management, best quality control, punctual delivery, easy communication and reasonable prices.

Do you have any stock?

Yes, we have some personal skin care container in stock, but mainly we providing customized products, we develop, design and make decoration for customers, we make the surface decoration and logo printing in accordance with customers requirements.So, if you need small quantity and fast delivery, welcome you write your detailed requirements to henry@wellpack.cc, we will try our best to meet your demands!

How fast will my order ship?

Our lead time is 15-45 working days not including the Chinese Legal holidays afer receiving your depsoit and confirmation samples based on 5,000pcs. If we have stock in our warehouse, we try to ship them in 24 hours. Of course this time frame may vary depending on the carrier you choose.

How do you ship orders?

Normally, we can arrange Ocean shipment and Air shipment. If you have pointed forwarder, just send the contact information for us to arrange shipment, If you do not have a forwarder, we can help you find one.

What shall we do if we need to put logo on the products?

Just send the logo by e-mail, attached the documents by Adobe Illustrator or PDF file.Sometimes fonts file is need to be provided. We have our own artwork engineer in office, we can do silk printing and hot stamping in normal color on product, and the final looks on the samples will be forwarded to you for approval.

Will you expose our project design and idea which we share with you even we did not work with you at last?

We welcome you share your project and ideas with us, our professional and experienced engineer will evaluate its feasibility and realize it, meanwhile, we will keep all of your information confidential unless you ask us to open!

Can we get your stock samples free of charge?

Yes,we can send you 1-5pcs and five models samples free of charge for first time,but we need your account number of FedEx or DHL or UPS or TNT ..., then the required free samples will be sent out within one week by freight collect from the customers/ consignees account. After one time successful cooperation,we will provide you sample parcels maximum 3 times free of charge including the international courier express cost. And when you become our long-term business partner, we will send you our new samples all free of charge from time to time.

Do you charge the sampling fee if we want our own logo and decoration?

Yes, we will charge you the sampling cost $100-USD$200 each model if you need make samples according to your demands, when the order is confirmed, we will return the cost back to you by deducting it from the order amount.

Price is sensitive topic, how do you comment on your price level?

Our products lines belong to middle level prices at good quality. We do not produce cheap items at cheap prices. We would like to work on the long term relationship with customers. Is saving a few dollars worth the hassle?

I received a quote and the pricing has "m" after the dollar amount, what does that mean?

The "m" means per thousand. If the price is $157.00/m, this means that the unit cost is 15.7 cents each. Or if the price is $1000.00/m, the unit cost is $1 dollar each.

Do you have any better way to quicken the delivery time?

Since all production proceed on after the approval of samples, the quick correct samples will certainly save much time. We need the customers to send us private logos in Adobe Illustrator or PDF format by email. From the past experience, if the customers want to change the logos or designs after presenting the samples, the repeat samples will take more times. So please ensure there are no misunderstanding before sampling. Our production department arranges all orders in rigorous rotation of arrival time of T/T deposits. The earlier the payment arrives, the sooner delivery time will be.

How do I know if my product is compatible with the packaging?

You should always test your product with the samples that we send to you prior to purchasing them. It is the purchasers sole responsibility to determine the compatibility of their product with the packaging they intend to use. We make no guarantee, warranty, or recommendation for any intended use and specifically caution that many products are not compatible with certain plastics, glass and or metals.

What is your usual terms of payment?

For small orders value less than USD50,000,we adopt 30% T/T deposit and balance 70% T/T against shipment. For orders value over than USD50,000, we accept irrevocable L/C at sight or T/T payment term.

Have you ever had any communication problems with your clients?

The workable language we use is English. Do look at our website and see how helpful it is to you. we communicate with clients 90% by emails, 10% by phone. We prefer to work through emails, which is easy, quick, convenient, colorful. Our computer system can accept logo art works by Photoshop and the digitized embroidery software without any difficulty. The inquiries by phone is not convenient to us except in emergency or urgent situation, because there are too many new inquiries everyday from whole of the world. We have to think it over or guess who the callers are from and what inquiry they have.

Do you have a creative team involved in designing products?

Yes, we have couple of innovative designers in our head office adequately equipped with CorelDraw, 3D Max & Advanced CAD systems, they can very well understand what the customers want and work out the needed arts precisely, as well as constantly develop and evolve the new products lines . We launch our new collection every year and update the catalogues with new items.

What if part of my order is damaged or missing?

Please note that all shipments are insured. It is important for you to count your cases and inspect them for damage before you sign for them. If you notice any missing or damaged goods, report this to the driver and make sure it is noted on the receiving documents. Contact us immediately and advise us of the situation.

I can not find the products which I need from your website, can you help me?

Our focus is packaging for cosmetics and related accessories, and we release new products on our website from time to time, but not all of our products are displayed there, so if the products you looked for are not shown on our website, we welcome you send us your demanding and we will make an effort to give you a solution.

My question is not answered here.

If your question is not answered here, you can either call us at 0086-574-87453676 or email us your question at sales@wellpack.cc and we will try and answer it for you. In your e-mail please include your name, company name, and email address.